Delete your account

You can delete your ShopOS account at any time, in the app or by email.

In the app

1. Open ShopOS and sign in.
2. Go to Profile.
3. Tap Delete account and confirm.

You are signed out on all devices straight away.

By email

If you can no longer sign in, email info@jlivesolutions.co.za from the address on your account with the subject “ShopOS account deletion”. We handle requests within 30 days.

What is deleted

• Your email address and phone number are removed from your account.
• Your password is invalidated and all sign-in sessions are revoked.
• Your saved delivery addresses and shopping preferences are removed.

What is kept

A de-identified security record that an account was deleted, and de-identified basket history, may be kept for security and service statistics. These no longer contain your email or phone number.